Welcome to our return page! We apologize if your purchase did not meet your expectations. Your satisfaction is our priority, and we are here to assist you in the return process.
Return Policy:
- Return Timeframe:
- We accept returns within 30 days from the date of purchase. Please ensure the product is in original condition and accompanied by the receipt.
- Damaged or Defective Product:
- In case the received product is damaged or defective, please contact us within 48 hours of receipt. We will do our best to resolve the issue promptly.
- Return for Size Exchange or Preference:
- If you wish to return an item for a size exchange or different preference, we guarantee a smooth process. The item must be in original and unused condition.
How to Make a Return:
- Fill out the Return Form:
- Visit our return page and fill out the form, providing all required information, including the reason for the return.
- Package the Item:
- Pack the item carefully in its original packaging, if possible, and make sure to include the receipt.
- Send the Return:
- Ship the package using a trackable shipping service. Return shipping costs are the customer’s responsibility.
Refund or Replacement:
Once the return is received and verified, we will proceed with the refund or replacement of the item, at your discretion. The refund will be processed within 7 business days.
Thank you for your understanding and cooperation. If you have any questions or need further assistance, feel free to contact us at our customer service.
Contact: Email address: info@secondhanddifiori.com
